Refund and Returns Policy

Shipping & Returns

Last Updated: February 21, 2026

At The Busy Baby EG, we want you to love your wooden toys as much as we love making them. Please review our shipping and returns policies below.

SHIPPING POLICY

Processing Time

Standard Items:

Processing time: 2–3 business days
Orders placed after 2:00 PM will be processed the next business day
Orders are not processed or shipped on weekends or Egyptian holidays

Personalized & Custom Items:

Processing time: 5–7 business days
This includes:
- Name engraving
- Custom color selections
- Custom activity configurations (Busy House, Busy Box)
Please double-check all personalization details before submitting your order

Made-to-Order Items:

Some items marked “Available by order” may require additional processing time
Estimated production time will be noted on the product page
We will contact you with an estimated shipping timeline after order placement

Shipping Methods & Delivery Times

We offer the following shipping options within Egypt:

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–5 business days	Calculated at checkout
Express Shipping	1–2 business days	Calculated at checkout
Local Pickup (Cairo)	By appointment	Free

International Shipping:

Please contact us for international shipping rates and availability
International shipping times vary by destination
Customs fees, duties, and taxes are the responsibility of the customer

Shipping Confirmation & Tracking

Once your order ships, you will receive:

A shipping confirmation email
A tracking number (where available)
Link to track your package

Please allow 24–48 hours for tracking information to update.

Shipping Rates

Shipping rates are calculated based on:

Order weight and dimensions
Shipping destination
Selected shipping method

You can view shipping costs at checkout before completing your purchase.

Shipping Address

Please ensure your shipping address is correct before submitting your order. We are not responsible for:

Orders delivered to incorrect addresses provided by the customer
Lost packages due to incorrect address information
Additional shipping charges to resend items returned due to address errors

If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes, but once an order has shipped, we cannot modify the address.

Damaged or Lost Packages

Damaged Items:
If your package arrives damaged, please:

Take photos of the damaged box and item
Contact us within 48 hours of delivery
Email photos to [your-email@thebusybabyeg.com]

We will work with you to arrange a replacement or refund.

Lost Packages:
If your tracking shows “delivered” but you haven’t received your package:

Check with neighbors or household members
Contact your local post office
Contact us within 7 days of the delivery date

We will help investigate and file claims when applicable.

Local Pickup (Cairo)

Local pickup is available by appointment in Cairo. To arrange pickup:

Select “Local Pickup” at checkout
Wait for confirmation that your order is ready (we’ll email you)
Contact us to schedule a pickup time

Please bring your order confirmation and a valid ID.

RETURN & REFUND POLICY

Our Commitment

We want you to be completely happy with your purchase from The Busy Baby EG. If for any reason you’re not satisfied, we’re here to help.

Our philosophy: Real toys. Mostly Wood. Not Too Many. We believe in creating heirloom-quality toys that last, and we stand behind that quality.

30-Day Satisfaction Guarantee

You may return most items within 30 days of delivery for a full refund or exchange, subject to the conditions below.

Eligibility Requirements:

Item must be unused and in original condition
Item must be in original packaging
You must provide proof of purchase (order number or receipt)
Return shipping costs are the customer’s responsibility (except for defective items)

Non-returnable Items:

Personalized items (name engraving, custom colors, custom configurations)
Items marked “Final Sale” or “Available by order”
Items damaged through normal wear and tear, misuse, or accidents
Items returned without original packaging
Items returned after 30 days

Personalized & Custom Items

Because personalized items are made especially for you, we cannot accept returns on:

Engraved names or messages
Custom color selections
Custom activity configurations (Busy House, Busy Box)

Exception: If your personalized item arrives with a manufacturing error (wrong name, wrong color, wrong configuration), we will replace it at no cost to you. Please contact us within 7 days of delivery with photos of the error.

Defective or Damaged Items

If your item arrives defective or damaged:

Contact us within 7 days of delivery
Provide your order number and photos of the defect/damage
Describe the issue

We will:

Arrange for return shipping at our expense
Offer a full refund or replacement (your choice)
Process your refund within 5–7 business days of receiving the returned item

How to Initiate a Return

To start a return, please:

Email us at [your-email@thebusybabyeg.com] with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Photos (if applicable)
Wait for return authorization — we will respond within 2 business days with instructions
Package your item securely in original packaging
Ship to:
The Busy Baby EG Returns
[Your Return Address]
[City, Egypt]
Provide tracking number — email us the tracking number once shipped

Refund Processing

Once we receive your returned item:

Step	Timeframe
Inspection	2–3 business days
Refund processing	3–5 business days
Bank processing	3–10 business days (varies by bank)

Refunds are issued to the original payment method (Kashier gateway or Cash on Delivery orders will be refunded via bank transfer).

Note: Original shipping charges are non-refundable unless the return is due to our error (defective/damaged item).

Cash on Delivery Refunds

For Cash on Delivery orders, refunds will be processed via bank transfer to the account you provide. Please include your bank details when initiating the return.

Exchanges

If you need to exchange an item for a different size, color, or product:

Follow the return process above
Place a new order for the desired item
We’ll process your refund once the original item is returned

This ensures you get your new item as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company or bank — there may be processing time before a refund is posted
Contact us at [your-email@thebusybabyeg.com] if you’ve done both and still haven’t received your refund